>> < FAQ's > <<

DO YOU SELL WHOLESALE?

Yes we do! Fill out our WHOLESALE tab above or email heather@tinybandit.com to receive line sheets and pricing. 

CAN I SHOP IN PERSON?

Yes our studio shop is at 350 Sunset Ave Suite 2 Venice CA 90291, east of Gjusta.

Our hours are 10-5 Tuesday-Friday and closed Sunday and Monday. Open 11-5 most Saturdays too but feel free to text/call ahead 213-422-6934

I LIVE OUTSIDE THE US, CAN I PLACE AN ORDER?

Yes, email us what you would like so we can arrange a shipping quote for you. All our prices are in USD.

All orders that ship to Internationally require duties to be paid by the customer.

CAN I CREATE A CUSTOM CANDLE OR CUSTOM GIFT BOX?  

Yes, we welcome custom orders and you can mix and match any items. Our gift boxes are minimal modern wood boxes that come tied up with our signature cotton herringbone ribbon and feather. For any gift were happy to insert a complimentary note. Please call or email with your request.

MY CRYSTAL EXTINGUISHED MY WICK: 

The crystals will naturally be drawn into the wax pool. If they lean on your wick simply wait until wax cools and use a spoon to guide the crystal back to the side wall of the glass and relight.

MY CRYSTALS LOOK A LITTLE DIFFERENT THAN THE PHOTO ONLINE:

Crystals are natural formations and will vary slightly in color, shape, and size. We strive for consistency whenever possible but Mother Nature is the boss.

HOW DO I CLEAN MY CRYSTALS AFTER THE CANDLE IS FINISHED:

We intentionally are a zero waste packaging company. The wood box was chosen because it’s a beautiful, renewable resource that can easily be repurposed. The cotton pouches are especially nice to house your crystals after the life of the candle. First wipe the majority of the wax off your crystals with a paper towel. Then simply wash crystals with very soapy hot water until clean.We love the rough crystals as they retain a bit of the fragrance from the candle wax. Carry your crystal pouch in your purse or when you take a yoga and meditation classes, set on the dash of your car or windowsill for all the good energy they radiate. Maybe toss your crystal pouch in your lingerie drawer <3

REALLY HELPFUL BURN TIPS:

Always burn candles until the wax pools to the edge of the glass. ESPECIALLY FOR THE FIRST BURN. Otherwise you will experience ‘tunneling’ which wastes the wax on the side of the glass. Only burn in 3-4 hour increments. Keep wicks trimmed to 1/4" to minimize smoke and the size of the flame. Burn on a temperature safe surface. Never allow a wick to rest against the glass or it will crack. Keep small objects and all things that are lit on fire away from children, pets and other flammable items. ALWAYS remove the Palo Santo stick before lighting your Aire Boheme candle. You are setting something on fire in the most expensive thing youve ever purchased, your home. Be mindful of that and use common sense.NEVER Leave a lit candle unattended!

USE OF OUR PHOTOS or COPY:

Only our wholesale accounts may use our images or copy. Please tag our photos @tinybandit. We worked hard to build this brand. If you take or use either without asking we will take action to protect what we created.

A DAMAGE, LOST OR STOLEN PACKAGE

You are absolutely welcome to call us and inquire for help. But please note once your order has shipped and left our studio, the package is now the responsibility of the carrier company. Unfortunately we can’t take responsibility for lost or stolen packages once they have been delivered. Please call your local carrier office to open an investigation or file a damage report > click here to file a USPS claim.

Click here for general USPS or UPS local location information.

RETURNS:

Typically we only accept returns if an item isn’t functioning IE. a wick won’t burn or a spray won’t mist but you are welcome to email us with any concerns and we will do our best to help and discuss a solution.

>> < LET'S CONNECT > <<

Extrovert: (213) 422-6934

Introvert: heather@tinybandit.com

Socialize: @tinybandit